Rewards FAQ - MR MIKES Steakhouse Casual

Frequently Asked Questions

What are my options for joining?

  • It’s very easy to join. Register for a virtual card either through the app or on our website, or
  • If you prefer to use a physical card, please visit any of our locations and ask for a MR MIKES Rewards card

I have a card already, how do I register?

  • Register your card by clicking here, or download the free MR MIKES Rewards app that can be found in the App Store or Google Play. Just fill out the short form and once registered we’ll add 50 bonus points to your account

Does it cost anything to join?

  • No, it does not cost anything to join. It’s Free!! Who doesn’t love free

How do I earn points?

  • There are 3 convenient ways to collect points (and redeem rewards):
    1. Scan the QR code from your receipt
    2. Show your server your rewards card (if you have one)
    3. Provide your server with the email address or phone number you provided when you registered

Can I use a promotional offer and still earn points?

  • Yes, you can but you will only earn points on the total bill before tax & gratuity and after the promotional offer has been applied

When will the points appear on my account?

  • Your points will be added to your account right away once the bill is paid. You will be able to see your balance on the receipt, by using our our app or by accessing your account online

What are the rewards?

  • Earn 1 point for every dollar spent. Once you have a minimum of 100 points, you can redeem up to 5% of your points as Mikebucks (i.e. 100 points = 5 Mikebucks) on food or non-alcoholic beverage purchases. You can earn points and use your rewards at any MR MIKES SteakhouseCasual location.
  • Each year for your birthday, you will receive a bonus reward with qualifying purchase.
  • Members will also be eligible for member only offers.

When can I spend my rewards?

  • Once your reward has been loaded onto your account, you can use it on your next visit. You cannot redeem a reward in combination with another promotional offer

Will my points expire?

  • No, your points will never expire. Accounts with no activity for 18 months will automatically be cancelled and any points earned forfeited

How can I use my rewards?

  • Your qualifying Mikebucks can used on any purchase of food or beverage. Unfortunately rewards cannot be used with gift card purchases. Other rewards are valid on the items listed in the reward

Will my rewards expire?

  • No, your Mikebucks will never expire. Accounts with no activity for 18 months will automatically be cancelled and any rewards earned forfeited. Other rewards such as birthday and membership anniversary rewards are valid as specified once received

How can I view my account summary?

  • You can either access your account summary by logging into your account here or if you have signed up on our app, through the My Account tab.

What happens if I don’t have a card or the app when I visit?

  • You can either download the app and manage your points and rewards yourself by using your table code or by providing your email or phone number to your server to access your account.

When I redeem a reward, do I still earn points?

  • Yes, but only on the portion of your check that remains after the applied reward, taxes and gratuity. For example, if your check is $50 and you redeem a $5 Mikebucks, you will earn 45 points for that visit

Can I earn points for a private party event?

  • Yes, as long as the person paying the check was a member of the MR MIKES Rewards program before the event

Can I use my rewards at all locations?

  • Yes, all rewards are valid at all MR MIKES SteakhouseCasual locations

What do I do if I lose my physical card?

  • That is no problem. Please see a manager in one of our locations and we will be able to transfer your points & rewards over to a new card.

Why don’t I receive emails from MR MIKES Rewards?

  • You may have not signed up for emails from MR MIKES Rewards. All you have to do is go into your settings either through your account online or the app and check the box that says to receive emails from us.

When will I receive my birthday bonus notification?

  • You will receive an email notification on the day of your birthday letting you know your birthday reward is available to collect. Our program allows you to earn the 500 points (25 Mikebucks) on your next purchase. Once you come in to visit and make a transaction, the 500 points will be automatically added to your account for a subsequent visit. You’ll have 365 days from your birthday to claim your reward.

Who should I contact if I have problems with my card or if I have any additional questions or comments regarding the MR MIKES Rewards program?

MR MIKES STEAKHOUSE CASUAL

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